Plumbing · Carbonset
The sewer line quote that sat in a glovebox for a week.
Plumbing quotes are small, urgent and easy to forget: a sewer line, a shutoff valve, a repipe. Send it before you leave the house and let the short cadence do the rest.
Where quotes go missing.
The service call is finished, but the sewer repair needs a separate estimate. A handwritten total goes into the glovebox while the next call comes in. Nobody in the office knows the customer is waiting.
A short, written quote gives the customer something to answer. Send it before leaving, then use a short cadence for the work that still needs approval. Repairs already completed should have no follow-up.
A real quote.
Sewer line repair, 10 ft, with a cleanout
| Item | Qty | Price | Line |
|---|---|---|---|
| Excavate and replace 10 ft of 4 in sewer line | 1 | $2,100.00 | $2,100.00 |
| Two-way cleanout, installed | 1 | $380.00 | $380.00 |
| Camera inspection, before and after | 1 | $200.00 | $200.00 |
| Permit and inspection | 1 | $300.00 | $300.00 |
| Total | $2,980.00 | ||
The cadence we'd start you on.
Small ticket · starting point
- Day 1Text10:00Want us to go ahead with the sewer repair? You can approve it from the link.
- Day 4Text10:00Checking on the sewer quote. We have openings this week.
Stops after day 7. Call if it still needs a decision.
Open this cadence →When it gets busy.
Winter freeze-ups: pipe repairs rarely need follow-up. Set them to No follow-up so nobody is texted after the work is done.
Freeze-up weeks also bring the repipes and sewer replacements that do need a decision. Keep those on Small ticket, and the office can see which ones were opened before the next cold night.
Questions from plumbing shops.
Do completed repairs need a cadence?
No. Set them to No follow-up. A customer should not receive a reminder to approve work you already finished.
Can we attach the camera inspection?
Attach site photos to the quote and name the inspection in the scope. Keep the repair length and cleanout location in the written lines.
How long should a small repair stay open?
The Small ticket starting point texts on day 1 and day 4, then stops after day 7. Call if the job still needs a decision.
Start with the small ticket cadence.
Pick plumbing when you sign up and it is loaded before your first quote.