Support lead

About the role.

You'll run the support phone and inbox, and you'll be the reason "a person answers at 7:00" stays true.

What you'll do.

• Answer the support phone from 7:00, three mornings a week.
• Own the support inbox and its one-business-day promise.
• Fix a docs page whenever the same question comes up twice.
• Run texting-number registrations with new shops.
• Turn repeat problems into fixes with engineering.
• Hire the second support lead in 2027.

What you bring.

• Three or more years in a trade office, behind a supply counter, or supporting field-service software.
• You can explain a deposit refund to an owner who is driving.
• Short, plain emails.
• You stay calm when a carrier filters someone's texts on a Monday morning.
• You can get to Court Square by 7:00.

Nice to have

• Spanish, Polish or Mandarin.
• You've used a field-service app from the shop side.

How hiring works for this role.

1. A 30-minute call with Dana R.
2. A paid work sample: 3 hours at most, paid at $75 an hour.
3. Meet three people you'd work with.
4. An offer within 5 business days of the last conversation.

Apply.