Register your texting number
Why carriers want your business registered, what we need from you, and how long it takes.
Before Carbonset sends a single text for you, the phone carriers need to know who you are and what kind of messages you send. It is paperwork, it takes a few days, and it is the reason your texts arrive instead of disappearing.
Why registration
US carriers require any business that texts from software to register the business and describe its messages. Carriers call it 10DLC. Unregistered texts get filtered, slowed down or blocked, often without telling anyone. Registered numbers get delivered.
What we need
- Your legal business name, exactly as it appears on your tax filings.
- Your EIN.
- Your business address and website.
- One sample message, like the day 2 text in your cadence.
- How customers agree to texts: for most shops, they give you their number for the job.
Fill these in under Settings, then Texting number. We check the form before it goes to the carriers, because a mismatched business name is the most common reason a registration bounces.
How long it takes
3 to 10 business days. You can see where it stands on the same Settings page: Submitted, In review, Approved. Meanwhile, quotes still send by email, cadence emails still go out, and call tasks still land. Texts wait and send once you are approved.
Start registration the day you sign up, even before you import a price book. It is the only step you cannot speed up.
Your number
Pick a new local number in your area code, or text-enable the landline you already have. If you keep your landline, calls keep ringing where they ring now. Only texts route through Carbonset, and replies land on the quote and on the rep's phone.
Do not register a personal cell phone. If the owner leaves the business, the number goes with them.