Garage doors · Carbonset
The spring snapped at 6 am. The new door is still a maybe.
A broken spring is fixed on the spot. The new door you recommended while you were there is a quote that dies in a kitchen drawer. Send it from the driveway and follow up before the weekend.
Where quotes go missing.
The service call fixes the spring. While you are there, you point out the cracked panel and the opener that strains. The customer says "send me a price", and you write it on the back of the invoice.
Build the replacement quote on your phone before you leave, with a photo of the cracked panel. A text the next morning and a call on day 3 is usually all it takes: garage doors get decided in a week or not at all.
A real quote.
Garage door replacement, 16 by 7 ft, insulated steel
| Item | Qty | Price | Line |
|---|---|---|---|
| Insulated steel door, 16 by 7 ft, white | 1 | $2,450.00 | $2,450.00 |
| Torsion springs, pair, high-cycle | 1 | $380.00 | $380.00 |
| Tracks, rollers and hardware | 1 | $290.00 | $290.00 |
| Belt-drive opener with 2 remotes | 1 | $520.00 | $520.00 |
| Remove and haul away the old door | 1 | $180.00 | $180.00 |
| Total | $3,820.00 | ||
The cadence we'd start you on.
Same-week door · starting point
- Day 1Text10:00The door quote from this morning, with the photo of the cracked panel.
- Day 3Call task16:00Call. Ask if they want the opener with it or on its own.
Stops after day 5. A garage door decides fast, or not this year.
Open this cadence →When it gets busy.
Cold mornings break springs. The repair ticket closes itself; the replacement quote is the one that needs a cadence.
The first hard freeze brings a week of snapped springs and stuck openers. Each one is a chance to quote a new door while the family is standing in the garage. Send it before you back out of the driveway.
Questions from garage doors shops.
Should the repair and the replacement be one quote?
No. Close the repair as its own ticket with no follow-up. Send the replacement as a new quote so the cadence only chases the decision still open.
Can we offer the opener separately?
Give it its own option: door only, or door and opener. The customer picks one when they sign.
How fast should follow-up stop?
The Same-week door starting point stops after day 5. If they have not decided by then, a call from you will do more than another text.
Start with the same-week door cadence.
Pick garage doors when you sign up and it is loaded before your first quote.