Frequently Asked Questions

Yes. A dispatcher answers 24 hours a day and pages the on-call technician.

Because nobody should wait at home all day. We give you two hours and text you when the technician is 30 minutes away.

There is a diagnostic fee to come out and find the problem, and it is waived for maintenance plan members. Repairs are priced from a flat-rate book, and you see the price before we start.

After the work is done, by card or check. There is no deposit to book a repair.

Someone 18 or older should be home for the first visit. For outdoor tune-ups we can work with a gate code.

Once. If it starts and then stops again, leave it off and call us. Pressing it again and again can flood the chamber with oil.

For a no-heat call in winter we aim to have a technician at your door the same day, and usually within a few hours. A dispatcher answers the phone 24 hours a day.

Yes. Our technicians service all major makes of boilers, furnaces and heat pumps, including systems we did not install.

As a rule of thumb, if the system is more than 15 years old and the repair costs more than a third of a new one, replacement is worth pricing. We will give you both numbers and let you decide.

Make sure the thermostat is set to Cool and set below the room temperature, then check the filter. A filter you cannot see light through will freeze the coil. If you see ice on the pipes, switch to Fan only for two hours and call us.

Once a year, in spring. A tune-up takes about an hour and is included in our maintenance plans.

Most central systems last 12 to 18 years with regular maintenance. If yours is in that range and needs a major repair, we will price both the repair and a replacement.

If the house already has good ductwork, central air is usually the better value. With no ducts, or for a few rooms that never feel right, ductless is simpler and avoids opening ceilings.

Yes, when it is sized for the house. Cold-climate models are rated for 5°F and below. We size from a room-by-room measurement, and if your boiler is still sound you can keep it as a backup for the coldest nights.

Yes, and your oil or gas bill goes down or away. Coming off oil, propane or electric baseboard, most homes come out ahead. Coming off natural gas the savings are smaller, and most people switch for the cooling and comfort.

Six to eight weeks from the first visit to the final inspection for most houses. Most of that is permits and equipment on order. A crew is in your home for four or five of those days.

We pump out the remaining oil, cut up and remove the tank, take the fill pipe off the outside wall and patch the siding. The leftover oil is credited on your invoice.

Sometimes. We look at your panel during the home visit and put any electrical work on the written estimate, so there are no surprises.

We call or text you in early fall for heating and in spring for cooling, and you pick a two-hour window. You do not have to remember.

Yes. Any plan can be paid monthly at no extra cost.

Yes. We do a first visit to make sure the system is in serviceable condition, and after that it is covered like any other.

Any time. If you have not had a visit that year, we refund the unused months.

Yes. For a new system we come to the house, measure it, and send a written estimate. There is nothing to sign at the visit.

Yes, for new systems, through a lender we have worked with for years. We go over the options with your estimate.

Many utilities and state programs offer rebates on heat pumps and high-efficiency equipment. We tell you which ones apply and file the paperwork for you.

Yes. We carry the licenses our work requires and full liability and workers’ compensation insurance, and we are glad to send proof.