How we work / Scope · Direction · Build · Handoff
A call, a written scope, then the work.
Every engagement starts with a first call and a written scope with a fixed price and a date. You review real pages on a staging link, and everything we build is yours.
Ways to start
Three ways to start.
Pick the one that matches where you are. Each can lead to the others, and none of them requires the next.
Systems audit
A written map of the software your business runs on, with a decision on each tool: keep, cut or connect.
About the auditScoped project
A call, then a written scope with a fixed price and a date. A website, a system, or both.
Start a projectMonthly support
A monthly cadence that keeps the site and the systems current. Never a condition of a project.
Ask about support
Process
Four steps, in order.
The same sequence for a website, a system, or both.
- 01ScopeA call, then a written scope with a fixed price and a date. You know the cost of the whole thing before any of the thing exists.
- 02DirectionConcepts before production. You approve a direction while it's still cheap to change, never after the build is underway.
- 03BuildDesign and development run together. You watch real pages take shape on a staging link, not mockups of pages that don't exist.
- 04HandoffFiles, source, access, and documentation: yours. Ongoing operations support is available monthly, never a condition of the build.
Standard
Commitments, not adjectives.
- 01A number and a date, in writingFixed-price scopes before work starts. No hourly meters, no discovery phase you pay for twice.
- 02Staging links, not slide decksFrom week one you review real pages at a real URL: progress you can click.
- 03You own everythingSource, accounts, and access are yours from day one. Leaving us is easy. That's the point.
- 04Performance is a requirementBudgets enforced before launch: a Lighthouse 90+ mobile target, Core Web Vitals reviewed, no page weight without a job.
- 05A reply within two business daysA person reads every message and replies within two business days. If we're not the right fit, we say so on the first call and point you somewhere better.
Ownership
You own it. Leaving is easy.
That is the point. You should stay because the work is good, not because you are locked in.
- Source and filesSource is in your name from day one. Files and documentation are complete at handoff. All of it is yours.
- Accounts and accessHosting, domains, email and every account we set up are registered in your name from day one.
- DocumentationWritten plainly enough that anyone can run it, so you are never dependent on us.
- Support is optionalMonthly support is available after a project. It is never a condition of one.
From you
What we need from you.
Four things keep a fixed scope fixed.
- One person who can decideSomeone who can approve the scope, the direction and the launch.
- Access to what is in scopeLogins or read access to the tools, accounts and content the work touches, set up with you.
- What you already haveCopy, product data, logos and imagery. If something is missing, the written scope says who makes it.
- Feedback on the staging linkReview real pages as they take shape and reply with changes while they are still cheap to make.
Next step
Start with a call.
Tell us what the site or the systems need to do. A person replies within two business days, then you get a written scope with a fixed price and a date.